For years, workforce management providers have claimed that their solutions provide significant return on investment (ROI) by improving the underlying business performance. However, there has never been a discrete methodology to measure the impact and quantify the scope of benefit - until now. EmpCenter Predictive Dynamics, a new solution from WorkForce Software, is the only solution to close the loop between product promise and reality.

Predictive Dynamics enables employers to execute their workforce management strategy with confidence. For the first time employers have visibility into the relationships between their strategy affecting employee work attitudes, and how that impacts customer satisfaction levels. Insight and understanding into the employee and customer relationship provides elements of decision support that were previously unavailable to the HR professional.

Predictive Dynamics provides employers with concise snapshots that drive evolution and improvement in compensation plans, working conditions, talent management, and workforce deployment strategies. For the first time, you can support the overall customer satisfaction and profitability goals while understanding how employee concerns, wants, and motivation affect these goals. When employers understand the behavior of their workforce, they can influence that behavior to get the desired results. Predictive Dynamics energizes employee engagement by soliciting ongoing feedback to assess job satisfaction and provides employers with the opportunity to learn about their workforce:

• Do employees feel like they have the right training and tools to perform their job?
• Do employees feel valued and therefore loyal to the organization?
• Are employees satisfied with their environment, schedules, responsibilities, and their team?
• What workforce management strategies would improve employee and customer satisfaction?

Predictive Dynamics provides meaningful analysis of both employee and customer feedback to assess satisfaction levels by soliciting on-going feedback using the latest survey technology, applying analytics, and integrating to existing workforce performance measures.

EmpCenter Predictive Dynamics Helps Organizations:

• Drive employee performance and enhance customer experience
• Validates how changes in the work environment and schedules impact the operating unit
• Enables employers to measure, manage, and improve  the quality of their employee relationships and customer satisfaction levels
• Allows employers to financially quantify the impact of future and past decisions in terms of labor cost and customer revenues
• Provides continuous feedback to facilitate the on-going tuning of the workforce environment and HR strategies
• Identifies area of risk and opportunity to allow informed decisions to be made when evolving and optimizing workforce related strategies

Improve employee engagement, productivity, and retention levels

• Provides insight into employee satisfaction and factors that determine future productivity, retention, and recruitment levels
• Measures key employee drivers, such as compensation, scheduling and policy decisions, allowing employers to proactively fine-tune their workforce management strategy
• Measures the impact of strategic direction in areas such as morale, loyalty and retention
• Demonstrates the organization’s commitment to employee satisfaction, therefore influencing loyalty

Improve customer satisfaction and loyalty to increase revenue and profit

• Provides customers with an avenue to communicate feedback regarding their satisfaction levels, intent to return, and likelihood to recommend
• Presents managers and executives with an understanding of the customers’ perspective, so organizations can improve the customer experience
• Evaluates how to evolve the customer relationship to drive revenue and profits by enhancing the overall experience
• Demonstrates the organization’s commitment to customer satisfaction

Broad Industry Appeal
However you define customer, whether they are end users, patients, constituents or partners, EmpCenter Predictive Dynamics allows you to measure and motivate for outstanding results. EmpCenter Predictive Dynamics gives you the leg up in today’s economy not afforded by traditional workforce management solutions.

Powered by Empathica
Powered by Empathica, EmpCenter Predictive Dynamics is driven using a market leading customer experience management solution, offering both employees and customers easy to use and convenient methods to provide feedback. Combined with powerful analytics, Predictive Dynamics seamlessly integrates, via an API, into existing workforce performance metrics. Each solution is tailored to support the unique needs of the client, in order to address the challenges and opportunities they face, and maximize the ROI. EmpCenter Predictive Dynamics truly closes the loop between planning and deploying workforce strategies and the impact on your employees and customers.